Challenges and OppOrtunities fOr serviCe intelligenCe and serviCe sCienCe introduction

The global economy and organizations are evolving to become service-oriented. There have recently been more and more research works on services provision, particularly with a cross-disciplinary approach. Beyond the Services Oriented Architecture (SOA), intelligence in computing is essential to achieve service excellence for the ever complicating requirements in the rapidly evolving global environment. This involves knowledge from various disciplines such as computer science, industrial and systems engineering, management science, operations research, marketing, contracts and negotiations; as well as culture transformation and integration methods based on beliefs, assumptions, principles, and values among organizations and humans. In this preface, we would also like to outline some challenges and opportunities for Service Intelligence and Service Science (SISS).